Refund Policy

Once a subscription order is confirmed & paid for, Namma Farmers Market will not accept return or refund requests. However, in any of the below situations, we are more than happy to work with our patrons to find an amicable solution that is fair to all parties.

In case of Missing product

We take & confirm orders verbally over phone before shipping them. So the likelihood of a missing product is close to nil but if at all there arer products missing, Namma Farmers Market needs to be notified of missing products within 2 hours from the delivery date via WhatsApp
We will be unable to accept a refund request. But, we will be happy to promptly re-send the missing product.
Requests will be responded to within 24 hrs and full assistance will be provided thereafter.

In case of spoiled product

Namma Farmers Market needs to be notified of spoilage of the product within 2 days from the delivery date via WhatsApp
We will be unable to accept returns due to variance in taste, texture, color, or aroma. This is because our products are completely natural and no two batches will be identical. No compromise is made in the QC process, and we will ensure that maximum nutritional value is retained.
We will work with you to provide an amicable solution. The product will be replaced after due investigation and diligence and we assure a fair outcome at all times.
Requests will be responded to within 24 hrs and full assistance will be provided thereafter.